By engaging in any business transaction with Thorough Services, you, the client, and we, Thorough Services, both acknowledge and agree to comply with the following policies. These policies are designed to provide clear guidelines and ensure the smooth delivery of our services. They enable us to maintain high service standards and consistently meet your needs. If you have any questions or need further information or clarification about any of our policies, please do not hesitate to contact us. We are committed to delivering the best service and are here to assist you.
Our Policies
Functionality You Will Love
01
Safety Policy
Our safety policy prioritizes the well-being of our clients, employees, and the environment. We strictly adhere to industry safety standards and guidelines, ensuring that all products are used responsibly and safely. Additionally, our staff undergoes thorough safety training to prevent accidents, minimize risks, and provide a secure and healthy environment during each service.
03
Satisfaction Guarantee Policy
Our satisfaction guarantee reflects our unwavering commitment to delivering exceptional service. If a client is ever dissatisfied with the quality of our work, we pledge to rectify the issue promptly. Whether through re-servicing or addressing concerns, our primary goal is to ensure our clients are pleased with the outcome of our services, reinforcing our dedication to customer satisfaction.
02
Insurance & Liability Policy
Our insurance and liability policy guarantees peace of mind for our clients. We maintain comprehensive insurance coverage to safeguard against any unforeseen incidents or accidents that may occur during our cleaning services. In the unlikely event of damage or loss, our policy ensures that clients are promptly compensated, demonstrating our commitment to delivering worry-free, dependable solutions.
04
Late Payment Policy
Payments for our services are due within 15 days of the invoice date. Any payments made after this 15-day period will incur a late fee of 10% of the total invoice amount. We encourage timely payments to ensure the uninterrupted provision of our services and to maintain a seamless working relationship with our valued clients.